Triage and initial assessments

The front door to social care enquiries and support

Capita Local Public Services adult social care triage and initial assessment service provides an integrated, single point of access for referrals from community health, social and health care professionals, people in need of care – their families and carers.

Our triage and initial assessment service provides an integrated, single point of access for referrals from community health, social and health care professionals, people in need of care – their families and carers.

We help you to provide better outcomes and experiences for customers - at a lower cost – and prevent future demand. 

Single point of access

Our trained specialists handle first line contacts relating to social care and carefully determine the most effective follow-on course of action.

 

Our services include:
  • information, advice and signposting to self-service facilities, community partners, social care finance teams and other stakeholders
  • self-assessments and self-service via secure, online portals
  • debt and financial advice
  • well signposted services designed around the needs of health care and social care providers, citizens and their families and carers
  • management information to enable better business intelligence and more effective demand management

Learn more about our triage and initial assessments service.

Read about our other adult social care services.

Providing a single route to social care support means:
  • more enquiries can be resolved at the first point of contact, encouraging better outcomes for services users
  • better access to self-service facilities
  • customers can carry out telephone-based assessments, reducing the burden on the back office and lowering the cost and time associated with face-to-face visits
  • users can be more effectively signposted to the service they need
  • citizens with emergency care requirements can quickly get the care they need
  • all telephone and web based enquiries are fully traceable and reportable to provide a single view of the customer and better management of demand
  • better customer satisfaction from service users
  • lower costs for local authorities.