Transformational partnerships

Lower costs, new revenue streams and improved services to meet local needs.

Our portfolio of partnership arrangements offer you choice based on the size and complexity of your organisation.

Combining the right technology, skills and strategies that meet your needs, we have a proven track record for transforming services, delivering cost saving efficiencies, maximising your assets to generate new revenue streams and achieving better outcomes for local communities.

And, we know that partnerships don’t stand still. Our customers require the flexibility to adapt to changing market, legislative and customer needs. We ensure mechanisms are in place to adapt to new challenges once the contract is up and running.

Over the last 3 decades we have partnered with a range of local authorities of different sizes, with a range of needs. Here is an introduction to some of our transformational partnerships:

Our transformational partnerships

Birmingham City Council: Capita Local Public Services works in partnership with Birmingham City Council to deliver core ICT services and support the implementation of the Council’s ICT Digital Strategy 2016-2021, recommending digital solutions to help the Council achieve their further savings, whilst delivering social value within the local community. Over the last ten years, in addition to providing a core IT service, we’ve helped the Council to save money through business transformation, which has improved efficiency and the customer experience.

 As a regional business, we are also well-placed to deliver ICT and digital solutions to support other public sector organisations across the West Midlands and beyond. Our experienced team has a strong track record of delivering business change programmes to help optimise ICT infrastructure, release operational capacity, lower the cost of delivery and help improve the customer experience.


Sheffield City Council:  Our partnership with Sheffield City Council provides a range of services including, HR and payroll, revenues and benefits, IT, accounts payable and business change. Together we are investing innovation to improve services, for residents, at a lower cost for the Council and resulting in, better outcomes for the city. Since the partnership began, we have reduced costs for the Council by 30%, invested in the ICT infrastructure, launched online services for residents and Council employees, created over 40 jobs and supported the conversion of twelve local schools into academy or Trust status. Read more about our partnership with Sheffield City Council.


Southampton City Council: Our partnership with Southampton City Council, provides a range of services including, procurement, property consultancy, customer services, HR and payroll, revenues and benefits, learning and development, health and safety and IT. In partnership with the Council we have used digital technology to transform almost 200 end-to-end journeys for customers and introduced new ways of working which has secured significant efficiencies. Read more about our partnership with Southampton City Council.


London Borough of Barnet: Since 2013 we have run the Council’s Customer and Support Group (CSG), including HR, finance, IT and estates, as well as outward-facing customer services (face to face customer contact, telephone call centre, and website) and the revenues and benefits. A review of the contract demonstrated that, three years in, it is delivering significant benefits to the borough with overall savings of £31 million achieved alongside increased resident satisfaction. We also have a joint venture with Barnet, called Re, which delivers a range of property, development and regulatory services for the Council and other organisations. Read more about our partnership with Barnet Council.

Blackburn with Darwen Council: The North of England’s first placed-based partnership. We provide a range of core services within property development and regeneration across the borough. Key schemes include the design and project management for Pennine Reach, a £45m public transport investment scheme, connecting Pennine Lancashire, highway design and project management for the major Freckleton Street link road and designed and installed LED street lighting right across Blackburn and Darwen. The partnership has also created 1,500 jobs. Read more about our partnership with Blackburn with Darwen Council.


North Tyneside Council: Our 15 year partnership with North Tyneside, which provides highways and property services has pledged £20m of investment into the region, establishing a significant platform for growth. We have met our targets for growing the partnership and creating 100 new jobs in the first five years. We’ve also provided strategic advice for the Council’s Affordable Housing Programme, which identified sites for social housing and helped to secure £20m plus external funding commitments for major highway improvements. We’ve also helped the Council to secure £13.8m worth of funding to regenerate the former Swan Hunter shipyard into a new business park.  Read more about our partnership with North Tyneside Council.

West Sussex County Council: Our 10 year partnership with West Sussex County Council is lowering the cost, delivering better digital experience and generating revenue for the county. Read more about our partnership with West Sussex County Council.

How we helped a place shrink to grow

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Recognising the new focus on place, our strategic partnership with Capita is getting us ready to compete nationally, showcase place-based innovation and bring growth and prosperity to directly benefit our residents and the wider region

Harry Catherall, Chief Executive of Blackburn with Darwen Council

Capita and the London Borough of Barnet in partnership

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Working with Capita has given us the expertise to successfully deliver this complex transformation against ambitious timescales, which is future proofing our finance service and delivering further opportunities for services

John Hooton, Chief Executive, London Borough of Barnet

Volunteering at our Sheffield Partnership

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Your staff have been absolutely fantastic this year with our children. It has been great for the children to see a familiar smiling face arrive every week for their dedicated reading time

Cheryl Deakin, teacher at Wybourn Primary, Sheffield